Assessment Payment Options
The information below outlines the variety of payment options available for owners to make their monthly assessment payments. All assessment payments are due on the first day of each month. Please note that payments can take up to five business days to process and post to the account. A late fee is assessed if payment is not received by the 10th day of the month. Late fees are calculated based on payment posting dates, not payment initiation dates.
Owners are encouraged to select the Auto Pay option under ClickPay for ease of use and to ensure timely delivery and best management of their finances. Other options are available that meet a variety of needs.
ClickPay
FirstService Residential collects online assessment payments directly through their ClickPay third-party service at www.clickpay.com/firstservice. Payments can be made through Auto Pay (recommended) or Pay Now options.
Instructions to set up your account can be found here. For help with your account or setting up payments online, please contact ClickPay at www.clickpay.com/gethelp, or call 1.888.354.0135 (option 1). Account information is privately held between ClickPay and the property owner.
Auto Pay (formerly Direct Debit*)
By selecting the Auto Pay option, the owner authorizes FirstService Residential to withdraw the monthly recurring assessment amount from a designated checking account by e-check (ACH). Recurring payments can also be set up with a credit/debit card for a nominal fee.
Select the Full Amount payment option in order for assessment fees to automatically update annually to the appropriate amount. If this option is not selected, then owners must access their account to adjust payment amounts.
Additional Details
If the owner selects the Pay Now option, then they will need to manually make assessment payments on the first day of each month. These payments can be made by e-check for no additional charge or by credit/debit card for a nominal fee.
ClickPay payments typically take three to five business days to process. Expedited payment (one business day) can be requested for an additional charge.
If corrections in the debit amount are necessary, it may involve an adjustment (credit or debit). These transactions will occur during the first week of each month the assessment is due. There is a service charge per payment returned, for any reason. If two payments are returned within one year, the service will be stopped, and owners will be responsible for making payments on balances due.
Cancellations are not automatically processed when a property is sold or transferred. Automatic debit authorizations remain in effect until written notice of cancellation is processed by FirstService Residential.
*For residents who were enrolled in the Direct Debit program prior to March 2017, payments through the Direct Debit program will continue to withdraw automatically and will be listed on owner bank statements as the community or association name. If you wish to manage or edit your payments made through the Direct Debit program, please contact ClickPay with the owner account number found on your statement or coupon.
Online Bill Pay
Owners may pay assessments using an online bill paying service from their personal banking institution. When establishing the service with the personal bank, use the lockbox address below as the payee address and reference your account number to ensure that payment is properly recorded.
Important considerations: There is a processing time of three business days for electronic payments. Financial institutions that do not work with partnered clearinghouses mail payment as a manual check, and processing time may take longer than three business days.
Owners may make payment by check or money order mailed to the Association’s lockbox service at:
Brambleton Community Association
C/O FirstService Residential
P.O. Box 30403
Tampa, FL 33630
Important considerations: Checks must be made payable to “Brambleton Community Association”. Payments must reference the account number or include the payment coupon to ensure that payment is properly recorded.
For accounts in collection or at the attorney, payments are sent to an exception queue to be reviewed by FirstService Residential accounting staff for restrictive endorsements prior to processing.
A Few Reminders
Assessment payments are NOT accepted at the Brambleton Community Association management office as they are processed at the bank or in the Accounting Department on the date received. Also, please note that cash cannot be accepted at the BCA management office or at FirstService Residential offices for payment of assessments. And finally, all assessment payments are due on the first day of each month.