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1. Where do I go for Bram Life Passes and what items do I need to bring?

Bram Life Passes (pool passes) can be obtained at the Brambleton Community Association Management Office located in the Brambleton Town Center at 42395 Ryan Road, Suite 210. We are upstairs from the Welcome Center on the second floor.

Regular office hours are Monday through Friday, from 9 a.m. to 5 p.m. Eligible residents over the age of 18 will need to provide a photo ID and verification of their residency in Brambleton. In addition, if you are renting a property in Brambleton, a copy of your current lease and a letter of permission completed by your landlord is required. The lease and letter will need to be provided to our office each year for facility use.

All family members over the age of 2 must have a pass to use the pool. A photo will need to be taken and printed on a card. This card is good for as long as you live in Brambleton.

2. When are monthly assessments due and what are my payment options?

Monthly assessments are due the first of each month. There are several options to pay monthly assessments:

Mail

Owners may make payment by check or money order mailed to the Association’s lockbox service at:

Brambleton Community Association
C/O FirstService Residential
P.O. Box 62010, Newark, NJ 07101

Important considerations: Checks must be made payable to “Brambleton Community Association”. Payments must reference the account number or include the payment coupon to ensure the payment is properly recorded.

Online Bill Pay

Owners may pay assessments using an online bill paying service from their personal banking institution. When establishing the service with the personal bank, use the lockbox address above as the payee address and reference your account number to ensure the payment is properly recorded.

Important considerations: There is a processing time of three business days for electronic payments. Financial institutions that do not work with partnered clearinghouses mail payment as a manual check and processing time may take longer than three business days.

Direct Debit

With this program, the owner authorizes FirstService Residential to withdraw the monthly recurring assessment amount from a designated checking or savings account. Owners can sign up for Direct Debit service online using the following link: www.clickpay.com/firstservice. Please note that management of the Direct-Debit program has transitioned to ClickPay effective March 20, 2017.

This change will not disrupt payments set up through our original Direct-Debit program, and no action will be required. Payments through the Direct-Debit program will continue to withdraw automatically and will be listed on owner bank statements as the community or association name. If you wish to manage or edit your payments made through the Direct-Debit program, please contact ClickPay with the owner account number found on your statement or coupon.

If corrections in the debit amount are necessary, it may involve an adjustment (credit or debit). These transactions will occur during the first week of each month the Assessment is due. There is a service charge per payment returned, for any reason. If two payments are returned within one year, the service will be stopped and owners will be responsible for making payments on balances due.

Cancellations are not automatically processed when a property is sold or transferred. Automatic Debit authorizations remain in effect until written notice of cancellation is processed by FirstService Residential.

ClickPay

This third-party payment service offers owners the ability to make one-time or recurring e-check or credit card payments from this link: www.ClickPay.com/FirstService. For help with your account or setting up payments online, please contact ClickPay at www.ClickPay.com/GetHelp, or call 1.888.354.0135 (option 1).

Important considerations: Account information is privately held between ClickPay and the property owner. Processing fees apply for all credit card payments, as well as for one-time e-checks. Recurring e-checks are processed at no charge. ClickPay payments typically take three business days to process. Expedited payment (one business day) can be requested for an additional charge.

Payment amounts are established by the owner and will NOT automatically adjust each year to the appropriate assessment amount; owners must access their account to adjust payment amounts.

***Assessment payments are NOT accepted at the Brambleton Community Association management office due to the fact they are processed as of the date of receipt at the bank or in the Accounting Department. Please note that cash cannot be accepted at the Brambleton Community Association management office or at FirstService Residential offices for payment of assessments.

3. How can I access my personal account to view my assessment history?

Please send an email to hoa@brambleton.org or call our office to request your unique registration code. Once you have this code, you will go to the following link: http://dcmetro.fsrconnect.com/brambleton, click on “Sign up now”; click on “Use registration code”; follow the steps to establish your online account. After registering, you can access this login page from the Quick Links at www.brambletonhoa.com.

4. How can I obtain a Certificate of Insurance for a residential property located within Brambleton Community Association?

To obtain a certificate with the mortgagee clause, unit owners and lenders should submit their requests online at www.eoidirect.com or by phone (877)456-3643, Monday – Friday from 9 am to 8 pm. Certificates will be issued immediately. Please see the attached “EOI- Instructions” for more information EOI Instructions

5. What is required to have a lender questionnaire completed?

If you are seeking completion of a Lender Questionnaire, please complete the form found below, upload any specific lender questions, and submit payment.

Please note: For all services, forms and payment must be received by 12 p.m. on the day of submission to count as the first day; forms received after 12 p.m. will be processed with the following business day counted as the first day.

The cost for completion of either a Uniform Mortgage Questionnaire or a Lender-Specific Mortgage Questionnaire is as follows:

3 business-day turnaround: $100.00
1 business-day turnaround: $150.00

Step 1: Submit payment. Please go to https://squareup.com/store/brambleton-community-association.

Step 2: To submit the required form data, please click on the link to our Lender Questionnaire page. The following information is needed to request a Questionnaire:
Property Name
Unit address Requestor’s Name
Requestor’s telephone number and/or e-mail address (in case there are any questions)
Return fax number, e-mail address or mailing address

You will automatically receive a copy of the budget when you request the Questionnaire.

If you need copies of bylaws, declaration or governing documents, there is a charge of 10 cents per page for scanned and electronic copies. Printed copies will incur a charge of 15 cents per page for the documents.

Lender Questionnaire